Applicability

This Warranty and Returns Policy only applies to products sold by Toyota Heritage and its approved retailers.

This Warranty and Returns Policy does not apply to third party products sold by Merchants (refer also to Terms of Use). Such Merchants are responsible for all faults, returns and warranties relating to third party products purchased on this site and therefore, you should contact the Merchant directly in relation to such third party products.

Commitment

We're committed to providing the best customer experience possible and we endeavour to make Returns as simple and as easy as practicable. Toyota Heritage is happy to refund or replace any defective item and most non-defective items.

Regional Model Variation

It is important to note that models may differ from region to region or country to country and that some parts fitting a particular model may not be suitable for the same model in another country. Whilst all endeavours have been made to capture such variations, Toyota Heritage does not warrant nor guarantee the accuracy of model variation indicated against any item and the buyer must assure themselves that all ordered parts suit their make, model and region. Products may not be returned to Toyota Heritage due regional model variations.

Returns Process

Within 14 days of having received your order, you may return Toyota Heritage products that meet each of the following criteria:

  1. Have the original invoice attached
  2. Are in their original packaging.
  3. Have original manufacturer information and/or any other form of supplied literature or software
  4. Have not been used, installed, or disassembled in any manner whatsoever
  5. Are not damaged due to incorrect installation
  6. All supplied parts and items are in the original packaging and do not have missing parts, hardware or instructions
  7. Were not custom made (see 'made to order' in Terms of Use) or specifically ordered in and/or sourced through a vendor nominated by the buyer.

If you have chosen to return your purchased product you must advise Toyota Heritage via the Returns form found at the footer of our Shop area [insert link]. If you do not complete this form and you return a product to Toyota Heritage, then Toyota Heritage takes no responsibility whatsoever for the replacement or refund for such purchase, nor the return to you of the originally purchased item.

If you have purchased direct from Toyota Heritage you must return your product direct to Toyota Heritage. If you have purchased from a Toyota Heritage apporved retailer you must return your product to the same Toyota Heritage apporved retailer.

Refunds

Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a full refund will be issued. All applicable sales taxes will be refunded. The cost of shipping will be credited only in those instances that the return is a result of our error.

We will issue a full refund for any returned products when your return meets the above requirements. The cost of shipping will be credited only in those instances where the return is a result of our error.

Toyota Heritage Guarantee

The workmanship of Toyota Heritage products is guaranteed. If you believe you have received a defective or damaged product and wish to the return the product for an exchange or refund, please make contact via the Contact form on the Toyota Heritage web site.